Can AI agents complete the customer journey that matters?
Determine whether outside AI agents can discover your business, correctly understand what you offer, select the right path, and complete the authorized buyer outcome.
Choose a bounded assessment, complete the required intake, review your scope, and continue to secure Stripe checkout.
All prices are one-time. Required intake and authorization are completed before checkout so BSH can protect the customer, the tested business, and the integrity of the assessment.
Focused assessment
Agent Readiness Snapshot
$345 one-time
A focused assessment of one defined, economically useful AI-agent journey.
Scope
One customer-authorized buyer objective tested through the relevant public experience.
Journeys tested
One defined customer/agent journey through its buyer outcome or authorized transaction boundary.
What you receive
Concise assessment report documenting journey-stage results, what performed well, observed gaps, supporting evidence, priority corrective actions, and recommended next steps.
Delivery
Within 3 business days after BSH receives complete required intake and confirms the assessment scope.
Limits / qualification
No customer credentials, live payments, deep API testing, consequential authenticated actions, or post-remediation retest unless separately authorized.
Within 5 business days after BSH receives complete required intake and confirms the assessment scope and authorization.
Limits / qualification
Live financial transactions are normally excluded. Includes one comparable post-revision verification retest within 90 days of baseline delivery, limited to the agreed corrective changes and materially comparable scope.
A controlled assessment of consequential purchasing, booking, paid-resource, or transaction-related journeys.
Scope
Qualified purchasing, payment, booking, paid-resource access, authenticated tool use, and other consequential transaction journeys.
Journeys tested
Qualified consequential journeys accepted through scope and authority review.
What you receive
Comprehensive transaction-readiness report documenting journey performance, authorization and failure points, supporting evidence, corrective priorities, and verification criteria.
Delivery
Within 7 business days after BSH receives complete eligible intake, confirms scope and authorization, and receives required test access.
Limits / qualification
Consequential testing remains subject to explicit authority and safe test conditions. Includes one comparable post-revision verification retest within 90 days of baseline delivery when the domain, buyer objective, journey scope, methodology, and execution conditions remain materially comparable.
Not sure which tier fits? Use the guided intake. It will not send you to a generic contact form.
What this evaluates
AI can recommend a product and still get the purchase wrong.
More customers are using AI to help them shop. If an AI shopper misunderstands a product, chooses the wrong option, loses the configuration, or gets stuck before checkout, the business may never see why the sale did not happen.
BSH tests a defined customer journey as an independent buyer would experience it. This is not SEO, web design, certification, or a generic automated scan. It is a bounded assessment of whether a realistic customer objective works under the authorized test conditions.
How it works
A controlled path from objective to evidence.
ChooseSelect Snapshot, Standard, or Commerce based on the journey and consequence.
DefineComplete one bounded intake covering the buyer objective, authority, scope, and prohibited-information boundary.
ReviewConfirm the submitted scope and eligibility result before proceeding.
PayContinue to the matching one-time Stripe-hosted checkout.
AssessDelivery timing begins after BSH receives the complete required intake and confirms the assessment scope. Commerce also requires confirmed authorization and any required access.
Independent AI shopping tests
See what the evidence looks like.
These public tests show what the AI understood, what it selected, what reached the authorized boundary, and where uncertainty occurred. A clean pass is evidence too.
Pass with partial comprehension
Ooni
AI shopper reached checkout with the correct $354 configuration.
The independent agent selected the Ooni Koda 12 and compatible 12-inch Pizza Peel and preserved both through checkout. The journey passed overall, while inconsistent specification labels and a mismatched manual description created avoidable uncertainty.
AI shopper selected the smaller everyday cookware set and reached checkout at $245.
The agent distinguished Caraway's Daily Duo from the full Cookware Set, selected the Cream configuration, and preserved the intended product, color, quantity, and price through checkout. No material comprehension or transaction failure was established.
AI shopper found the right rug but could not get it into the cart.
The AI shopper correctly resolved the buyer's rug type, size, washer compatibility, and pad requirements. The intended $535.20 configuration could not progress to checkout because the size control did not visibly update and repeated Add to Cart attempts left the cart empty.
These companies did not commission these assessments. Their inclusion does not indicate affiliation, sponsorship, endorsement, approval, or a business relationship with Black Summit Holdings LLC. Tests reflect a limited point-in-time review of publicly available customer experiences.
Can an outside agent identify the relevant business or offering?
02
Understand
Can it accurately interpret products, pricing, requirements, limitations, and choices?
03
Select
Can it choose the path that fits the buyer objective?
04
Navigate
Can it move through the public journey without losing intent or configuration?
05
Transaction boundary
Can it accurately reach the authorized purchase, booking, inquiry, qualification, or other business boundary?
06
Buyer outcome
Did the buyer reach the exact usable result defined for the authorized test scope?
Payment is not fulfillment, and seller-side telemetry is not proof of buyer outcome.
BSH does not treat a page load, API response, cart event, or seller confirmation as automatic proof of success. The terminal condition is defined from the buyer's intended result and verified only within the authorized scope.
01
Can it find you?
Can outside agents locate the correct organization and relevant offer?
02
Can it do business with you?
Can an authorized agent complete the useful action without losing the buyer objective?
03
Can it trust the result?
Can the buyer verify what happened through appropriate confirmation, references, provenance, or human escalation?
Professional deliverables
Evidence, priorities, and practical next steps.
the defined buyer objective and tested conditions;
what worked and where the journey became uncertain, fragile, or blocked;
supporting evidence for material findings;
business impact and corrective priorities;
implementation guidance appropriate to the selected tier; and
verification criteria tied to the authorized scope.
BSH has developed and tested agent-facing concepts within its own Knowledge Exchange environment. That internal experience informs the work and is not represented as external customer proof or outcome evidence.
Boundaries and limitations
Assessment is not certification.
Results apply only to the defined journeys, properties, interfaces, permissions, methodology, execution conditions, and test period.
The service is not a penetration test, cybersecurity certification, legal opinion, regulatory-compliance audit, SEO guarantee, revenue forecast, or certification of compatibility with every current or future AI system.
Do not submit credentials, payment-card details, classified or controlled information, PHI, identity documents, proprietary source files, or other sensitive material through the public intake.
Frequently asked questions
Before you choose.
Do Snapshot and Standard require a sales call?
No. Complete the required intake, review the resulting scope state, and proceed to the matching Stripe checkout when eligible.
Why is Commerce qualification controlled?
Consequential transaction journeys may require explicit authority, a sandbox or safe test condition, bounded financial exposure, and additional access controls. Eligible scopes can proceed to checkout; unclear scopes remain in review without being sent to a generic contact page.
When does delivery timing begin?
After BSH receives the complete required intake and confirms the assessment scope. Commerce also requires confirmed authorization and any required test access.
Does payment guarantee a particular result?
No. BSH reports evidence from the defined test. A journey may pass cleanly, reveal improvement opportunities, or stop at an authorized boundary.
What does the retest include?
Standard and Commerce include one comparable post-revision verification retest within 90 days of baseline delivery, limited to materially comparable domain, buyer objective, journey scope, methodology, and execution conditions.
What happens if the work cannot be performed?
The current Refund and Cancellation Policy covers cancellation before substantive work, inaccessible or prohibited scope, unsupported information handling, and other material scope or intake problems.
Ready to define the journey?
Choose the smallest assessment that can answer the business question.
One bounded intake leads to the correct scope review and checkout path.
