Refund and Cancellation Policy
This policy explains cancellation, replacement, and refund treatment for direct Black Summit Holdings LLC professional-service and digital-product transactions.
Professional services
A service scope or written agreement will identify the payment sequence, eligible intake, deliverables, exclusions, and when substantive work begins.
Before substantive work begins
A customer may request cancellation before substantive work begins. Unless the accepted scope states otherwise or non-refundable third-party costs were expressly authorized, the eligible service payment will be refunded to the original payment method.
Service-start acknowledgment
Black Summit Holdings will document the service-start milestone in writing, using language such as: “Your eligible intake has been accepted. Work is scheduled to begin on [date].” Administrative scheduling alone does not constitute substantive work unless the accepted scope expressly says otherwise.
After substantive work begins
After the documented service-start milestone, any refund is based on the accepted scope, work completed, deliverables prepared, and specifically authorized non-refundable third-party costs. Any eligible balance will be returned to the original payment method.
Scope or intake problems
If intake reveals that the work exceeds the accepted scope, requires unsupported information handling, calls for a legal or professional determination outside Black Summit Holdings’ role, or cannot reasonably be completed from authorized information, work will pause. The customer may be offered a narrower scope, revised agreement, cancellation with an appropriate refund, or another documented resolution. Expanded work will not begin without customer approval.
Digital products
The applicable product page and checkout must state the delivery method and timing. A customer may request cancellation before the product package is delivered. After delivery, Black Summit Holdings will review requests involving:
- the wrong product or license being delivered;
- a corrupted, defective, or unusable file;
- a technical delivery failure;
- a duplicate charge;
- a material difference between the product and its customer-facing description; or
- rights that cannot legally be waived.
Black Summit Holdings may provide corrected delivery, replacement files, technical assistance, or an appropriate refund depending on the verified problem. A request based only on a change of mind after correct digital delivery does not automatically qualify for a refund.
Refund processing
Approved refunds are issued to the original payment method. Posting time depends on the payment processor, bank, or card issuer.
Billing, delivery, and support
Billing, delivery, and support inquiries are handled through the official Black Summit Holdings business email: [email protected].
Include the purchaser name, purchase email, transaction date, product or service, and a brief description of the issue. Do not send payment-card numbers, credentials, identity documents, controlled information, or sensitive operational records.
Disputes
Customers are encouraged to contact Black Summit Holdings promptly so a billing, delivery, or scope concern can be reviewed directly. Nothing in this policy limits rights that cannot legally be waived.