Independent AI shopping test · August 13, 2026

Ruggable

Fail — transaction path

AI shopper found the right rug but could not get it into the cart.

The AI shopper correctly resolved the buyer's rug type, size, washer compatibility, and pad requirements. The intended $535.20 configuration could not progress to checkout because the size control did not visibly update and repeated Add to Cart attempts left the cart empty.

Buyer objective

What the agent was asked to accomplish

Choose a washable rug for a high-traffic living room shared by a couple and their dog, approximately 8 by 10 feet, compatible with a 4.5-cubic-foot front-loading washer, and determine whether a separate rug pad was required.

Observed result

What reached the purchase boundary

Linear Oasis Stone Grey Rug; Tufted All-in-One; 8 by 10 feet; built-in nonslip backing; no separate pad; observed sale price $535.20.

Checkout was not reached. During the tested session, repeated Add to Cart attempts left the cart empty.

Evidence-backed findings

What the test established

The enabled 8-by-10 size control accepted interaction, but the visible state remained at 6 by 9 and the lower price.
With the correct size-specific product state visible, repeated Add to Cart attempts left the cart empty without an error or alternate action.

These companies did not commission these assessments. Their inclusion does not indicate affiliation, sponsorship, endorsement, approval, or a business relationship with Black Summit Holdings LLC. Tests reflect a limited point-in-time review of publicly available customer experiences.

One journey is a starting point

A broader assessment tests whether the result is isolated or part of a larger pattern.

BSH can evaluate multiple customer needs, products, decisions, and purchase paths within an authorized scope.

Purchase Standard Assessment